Irrespective of the fact that the web hosting service offered by the different companies is relatively the same, each provider has their own platform with its own tweaks and ways to perform specific tasks. In cases like this, an information-rich knowledge base will be really useful both for people with little to no practical experience and for technically skillful users who will sooner or later discover how certain procedures are done, but will lose time meanwhile. The objective of such a knowledge base is to make the hosting service fast and simple to use, saving users lots of time and efforts. The end result is more satisfied clients, as they can quickly find the info they’re seeking, and a lot less work for the support engineers, because usually most of the inquiries and problems that customers have are already included in the knowledge base. If the articles themselves are professionally written and cover more topics, you will be able to learn more not only about your account, but also about the web hosting service as a whole.

Extensive Online Documentation in Shared Hosting

Our shared hosting packages include an extensive knowledge base where you can find info on all the obstacles that you may possibly encounter and their solutions. You can become aware of how to create and manage a mailing list, how to use an .htaccess config file, or how to proceed in case the settings of your mail client are accurate, but you are not able to send emails, for instance. We’ve tried our best to be as comprehensive as possible and to encompass all the available options in order to help you save time and energy and to present you with different solutions for each problem. The knowledge base includes informational articles too – both generic ones about the hosting service as a whole, and more specific ones, which will help you get acquainted with the features and functions of the Hepsia hosting Control Panel. You can find relevant articles about specific functions and features in every section of the Control Panel, whilst if you want to see the whole collection of articles, you can visit the all-inclusive Help section.

Extensive Online Documentation in Semi-dedicated Servers

We’ve compiled an in-depth online knowledge base for all our current and potential customers, so in case you buy a semi-dedicated server account from us, you’ll be able to find any information that you’re searching for at any moment. We’ve got an immense number of educative articles, which will help you better understand what is going on in your semi-dedicated server account – "What’s PHP?" and "What are file permissions?" are just two examples. Our how-to tutorials will help you do anything you like – extract an archive, import a MySQL database, redirect a domain, and so on. In addition, we also have troubleshooting guidelines, which will allow you to discover what causes a certain problem and the possible solutions for it. In case you’re unable to send email messages or your domain opens an HTTP 500 error message, for instance, you can check our knowledge base and repair the problem right away. The articles can be accessed through each Control Panel section, as well as through the all-encompassing Help section.