The customer support that you will receive from your shared hosting company is really important, no matter if you have pre-sales questions and you aren't a customer yet, or you have a technical issue with a current account. Timely and clear information about a question or an issue can save you a lot of time and efforts, not mentioning that this can often be a proof that you're ordering from a genuine web hosting provider not from a reseller. When you get a hosting account from a company that does not own its servers and it cannot access them right away, it is very likely that you will wait for a day or two so as to receive an answer to your query, thus your websites may remain offline for a long time. Alternatively, a company that offers numerous ways of communication and has a technical support crew that is available all the time can assist you right away and help you limit or totally avoid any downtime and potential losses.

24/7 Customer Support in Shared Hosting

We acknowledge the significance of getting assistance promptly, so our shared hosting services feature 24/7 tech support and various options for contact. If you don't have an account yet, you can give us a call or come on our live chat and speak with a live agent, to find out about our services or check if our servers meet the system requirements for your sites. As a result, you'll never end up obtaining a service which you can't use. In case you already have your website hosting account with us, you can open a support ticket from the Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires additional analysis. Unlike the majority of providers out there, we reply to all tickets within the hour, so you will not have to wait for a whole day. Our support services are accessible day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

We are aware how important it is to receive well-timed support, particularly if your site is not running efficiently for whatever reason. All our semi-dedicated service include 24/7 customer and technical support, consequently in case something comes up, you're able to use a number of ways to let us know - telephone line with a couple of local numbers internationally, live chat, email messages and tickets. The first two methods are for billing, pre-sales and common issues, so if you do not have an account yet, for instance, you are able to get extra info for our services, or we will help you with less complicated technical matters. The next two options are for strictly technical matters or everything that is more time-consuming due to the fact that it's much easier track the correspondence between you and our support team. The guaranteed max reply time for them is only one hour, the regular one - 15-20 minutes, so you will not need to wait for an entire day to receive support like you may have to do when using the services of various other providers.

24/7 Customer Support in VPS Servers

Every single VPS server plan that we provide features 24/7 customer and tech support, which means that in case you encounter any trouble with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you can get in touch with us anytime, even holidays and weekends. For your convenience, we provide different methods of communication - phone support with several local numbers globally, live chat, email messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech matters since it'll be much easier to track what's going on. The maximum warranted response time for all of the emails and tickets is 60 minutes, however it hardly ever takes that long to get help. If you obtain the Managed Services upgrade that we provide, our admins will also help you with any third-party software difficulties.

24/7 Customer Support in Dedicated Servers

All the dedicated server plans that we offer come with 24/7 support through several methods of communication and with a one-hour maximum reply time warranty. If you want to find out more about the plans or you have any kind of general or billing questions, you will be able to call one of the local numbers we have globally or you may use our live chat service and consult with a live agent. For solely technical issues which require assistance from a technical support person or an administrator, you're able to open a ticket from your billing Control Panel or you could send an e-mail, because these channels are more appropriate to track a particular issue. The reply time for them rarely exceeds 30 minutes, so you can forget all about having to wait for a whole day so as to receive support. The support service is available for all the server-related matters, which includes the pre-installed software. When you want assistance for third-party apps, you can consider ordering the Managed Services upgrade that we supply with all the plans.