There are a handful of ways to get in touch with the web hosting company whose services you’re using, but the one that you will always find irrespective of which company you choose is a support ticket system. It is the least complicated form of communication for a variety of reasons. In case no help desk support staff member is available at the moment and they are all busy, a phone call may not be answered, but a ticket will invariably hit home. Besides, you can copy & paste extensive bits of info without the need to worry about printing errors, and in case a particular problem needs more time to be sorted out or a number of replies have to be exchanged, all the info will be in the exact same place, so either party can always see the comments left by the other one. The downside of using tickets to get in touch with your hosting company is that they are often separate from the web hosting platform, which goes to say that if you need to provide information or to adhere to guidelines, you will need to use at least 2 different interfaces and this number could rise in case you’d like to administer a handful of domains. In addition, a lot of hosting companies respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst waiting for a response.

Integrated Ticketing System in Cloud Hosting

Our cloud hosting service include an integrated support ticket system, which is an indivisible part of our custom Hepsia Control Panel. In contrast to other similar tools, Hepsia allows you to manage everything associated with the hosting service itself in the exact same place – payments, website files, emails, trouble tickets, etc., avoiding the necessity to sign in and out of different systems. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can submit a ticket with a couple of mouse clicks without signing out of your hosting Control Panel. In the meantime, you can select a category and our system will offer you a number of educational articles, which will give you additional info and which may help you resolve any specific issue even before you post a ticket. We guarantee a response time of no more than 1 hour, even if it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

We think that it’s far more convenient to manage everything from a single location, so we’ve integrated a support ticket system into the in-house created Hepsia Control Panel, which is available with every semi-dedicated server plan. This will allow you to handle the communication with our help desk support staff along with your files, which goes to say that you will not need to remember an additional logon name for another admin console. You’ll be able to send a new ticket or to track down the status of an old one with no more than a couple of clicks whilst you’re browsing the files hosted in your semi-dedicated account. Moreover, you can go through older tickets using an intelligent search box or have a look at applicable knowledge base articles, which offer solutions to common issues. The built-in trouble ticket system is monitored 24-7-365 with the maximum ticket response time being only 60 minutes, so there will always be somebody to help you.