Integrated Ticketing System in Cloud Hosting
Our cloud hosting service include an integrated support ticket system, which is an indivisible part of our custom Hepsia Control Panel. In contrast to other similar tools, Hepsia allows you to manage everything associated with the hosting service itself in the exact same place – payments, website files, emails, trouble tickets, etc., avoiding the necessity to sign in and out of different systems. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can submit a ticket with a couple of mouse clicks without signing out of your hosting Control Panel. In the meantime, you can select a category and our system will offer you a number of educational articles, which will give you additional info and which may help you resolve any specific issue even before you post a ticket. We guarantee a response time of no more than 1 hour, even if it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Servers
We think that it’s far more convenient to manage everything from a single location, so we’ve integrated a support ticket system into the in-house created Hepsia Control Panel, which is available with every semi-dedicated server plan. This will allow you to handle the communication with our help desk support staff along with your files, which goes to say that you will not need to remember an additional logon name for another admin console. You’ll be able to send a new ticket or to track down the status of an old one with no more than a couple of clicks whilst you’re browsing the files hosted in your semi-dedicated account. Moreover, you can go through older tickets using an intelligent search box or have a look at applicable knowledge base articles, which offer solutions to common issues. The built-in trouble ticket system is monitored 24-7-365 with the maximum ticket response time being only 60 minutes, so there will always be somebody to help you.