A live chat is a real-time method of communication between a web hosting provider's support team and its customers. It is an efficient way to get some info about the web hosting services or have some problem resolved because you're speaking with a live agent. The benefits of using a real-time chat service instead of calling or opening a ticket are the smaller possibility of mistakes when you exchange info like usernames or domain names, the faster response time since the communication is real-time and the fact that you do not have to stay on the chat all the time - you are able to do another thing while the agent examines the issue involved. Also, you will be able to be a part of a live chat room from any kind of computer that's connected to the Internet, avoiding the telephone charges that you will need to pay when you are calling to another country.

Live Chat Support in Cloud Hosting

As we believe that numerous situations are quickly resolved if you speak with a live person, we supply a live chat service for all our potential and active clients. The chat is online every day and our customer support agents will help you with a variety of questions and issues. In case you aren't our customer yet, you're able to find out more about our cloud hosting packages and the website hosting platform in general in order to make sure that your websites will operate properly on our servers. If you already have an account and you've got some questions or you have any kind of issues with any of our services, you can join us on the live chat and we can provide the needed information or help you troubleshoot the problem. You will have to open a trouble ticket for certain troubles which require longer time or the expertise of a system administrator, but for numerous common problems you can receive help right away.

Live Chat Support in Semi-dedicated Servers

We provide live chat support as part of our services, therefore if you have any questions concerning our semi-dedicated hosting service, you'll be able to contact our customer care team anytime regardless of whether you've already acquired an account or not. Generally, the chat service is intended for billing, pre-sales and general questions and problems, yet we're able to help you with quite a few tech questions too. We can help you select the ideal plan for your web sites if you don't have an account yet, we can respond to any kind of billing questions or concerns you may have or we can assist you with installing your new e-mail address on your personal computer or smartphone - all the aforementioned will be done timely since our live chat service is accessible all the time, each and every day. No matter when you want support, you'll be able to speak to a representative and save time and effort.