If you have a website, a problem could always emerge and it does not necessarily have to be associated with the web hosting service. For example, something could go wrong when you bring a web app up to date or some important content may be edited or deleted unintentionally. Irrespective of what the nature of the problem is, you’ll have to touch base with the respective client service team and ask them to recover a backup or to assist you in solving the problem that you’re struggling with. How fast they will do that will determine the length of time that your websites will be unavailable. For specific sites like community websites or online shops, a regular outage duration too often equals lost customers and money. Having said that, it is extremely important to use the services of a hosting company that provides not only a very good customer care service, but also a fast one.

One-Hour Response Guarantee in Cloud Hosting

In case you are using one of our cloud hosting service and you have an inquiry or experience a certain obstacle, you can get in touch with us 24/7/365 by opening a tech support ticket or by sending an e-mail and we guarantee that you’ll obtain a response in less than one hour. If the issue can be solved, we’ll do it before we reply to you, whereas if there is something that you need to do on your end, we’ll provide you with all the required info – what settings to check, what workable solutions to try out, and so on. Normally, you will receive an answer within no more than half an hour, which goes to say that waiting for hours or even for more than 1 day to obtain support is something impossible. Our one-hour response guarantee applies to any enquiry that you may have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Servers

Since we realize how essential it is to obtain quick help, we promise that you will never need to wait around for more than one hour to obtain an answer to any trouble ticket that you open via your semi-dedicated server Control Panel. In fact, you’ll seldom need to wait around for more than 20 to 30 minutes and this applies to any query no matter what its nature is – billing, general or technical. What is more, our tech and customer support staff is available to you 24 hours a day, which suggests that even in case you open a ticket during holidays, you’ll invariably receive an immediate reply, which will contain the answer to a question, the solution to a predicament or the information necessary to resolve an issue yourself – if there is something that you need to do on your end. If you use our services, you won't ever need to waste an entire day awaiting a reply like you would with lots of other providers.