In case you've ever had a cloud hosting account in the past or you've dealt with any other online service, you're probably well aware from personal experience that for certain things it's better to talk to a live person on the telephone than to exchange tickets or email messages. In order to know more about a particular service before you purchase it or when something small should be made, for example, it will be much easier and a lot faster to do it live. When you're able to speak with representatives by phone, it's also very likely that you are working with an actual hosting supplier, not a reseller. The level of support that you'll get over the phone varies between different providers - from common issues to professional tech support. Generally most of the providers will offer you pre-sales assistance and 1st level phone support, while more complex technical issues are resolved via email and / or tickets.

Phone Support in Cloud Hosting

All of our cloud hosting packages come with phone support 14 hrs a day even on official holidays, therefore if you don't have an account yet, you're able to give us a call and find out more about our solutions or if we meet the system requirements for your sites. For your convenience, we have local phone lines in the United States, the United Kingdom and Australia, so you are able to call the number that is closer to you. If you are a current customer, we can help you timely with any kind of general and billing matters and with multiple technical matters in order to save you time and efforts - we acknowledge the fact that sometimes it is easier to speak with a live person and get things done immediately. Certainly, some issues cannot be taken care of over the phone, so if this is the case you will have to take advantage of our ticketing system.

Phone Support in Semi-dedicated Servers

We offer live telephone support 14 hrs daily as a part of the support services for every single semi-dedicated server plan that we offer. Considering that some issues are more difficult and time-consuming, you may have to open a support ticket in case you come across such an issue, but for all of your billing, general or minor tech issues you can always give us a call and we will assist you instantly to save you the time you'll need to spend on creating a support ticket. Even if you don't have an account yet, you will be able to find out if you can host your internet sites on our cutting-edge cloud platform or you are able to receive any other general info about our semi-dedicated services. We now have local numbers in the USA, the UK and Australia as well as a worldwide number, so that you are able to call the one which is nearer to your region.