24/7 Customer Support in Cloud Hosting
We acknowledge the importance of receiving assistance without delay, so our cloud hosting services feature 24/7 support plus several ways of contact. If you don't have an account yet, you can easily give us a call or take advantage of our live chat and consult with a live representative, to find out about our services or check if our servers meet the system requirements for your web sites. In this way, you will not end up purchasing a service which you cannot use. In case you already have your hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel in case the issue is entirely technical or it needs additional investigation. Unlike the majority of suppliers on the market, we answer to all tickets within an hour, so you won't have to wait for a whole day. Our support services are available day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated hosting service that we offer include 24/7 customer and technical support, therefore regardless of what problem you experience, you'll be able to contact us and we'll help you straight away. Our guaranteed answer time for any email or trouble ticket that you open through your Hepsia web hosting Control Panel is 1 hour; typically the reply time rarely exceeds twenty minutes. Furthermore, we provide phone support with several local numbers internationally plus a live chat, so you will be able to contact us and find additional details about our services even if you don't have an account yet. We are able to assist you with any kind of question or a problem you have - payment methods, package specifications, e-mail configuration, web hosting account settings, and so on. If you use our services, you will not ever have a situation where you should wait for a couple of days to get a problem solved like you may need to do with a number of other companies.
24/7 Customer Support in VPS Servers
If you buy a VPS server from us, you'll be able to use several different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing issues, we have a couple of local phone numbers in the United States of America, the United Kingdom and Australia plus a live chat service. When you are an active customer and you want help with a technical issue that requires longer time to analyze or resolve, you'll be able to open a support ticket from your billing account or you'll be able to send an email message and we'll handle the trouble and send you a response within one hour. The response time is warranted 24/7, which includes weekends and holidays, still for most problems it takes a maximum of 30 minutes to receive assistance. Our support service covers the VPS as well as all pre-installed software it includes, so in case you need help with third-party applications, you'll be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
With a one-hour max answer time warranty, you will enjoy prompt support when you purchase a dedicated server through our company. Our customer and technical support crews are available 24/7/365, so if you open a support ticket from your billing account or you send an email about any problem with your server or the pre-installed software on it whatever the time of the day, you'll have an answer within 1 hour, even during holidays. Our ticketing system is the best option if the issue in question needs more time to be solved or if it should be given to our administrators, because it's a lot easier to track the communication sent on both sides. For general, sales and billing issues/inquiries, you are able to give us a call or talk to a live representative using our chat service. In case you include the Managed Services upgrade to your server plan, our admins will also help you with third-party software set up and troubleshooting and just like the regular support, this service is available 24/7 as well.