Customer Support Channels
A 1–hour Response Guarantee
Our user service staff is trained to rapidly attend to all cloud hosting service users’ questions and guidance demands. Via our ticket system, it is also possible to submit your question and a support staff representative is going to get back to you in only maximum sixty minutes. In actual fact, practice has proved that the general response period is 20 min.
A Top–quality Support Service
Our help and support service is delivered by a group of professional experts who will be prepared to answer your issue right away. It is easy to speak to the tech support team by opening a help support ticket from your Online Control Panel or by posting us an email message. On business days, you can also contact us on the phone or use the live chat option.
An Intuitive Help Section
Peanksoft Web Hosting Services’s Control Panel provides a substantial knowledge base that is built into all sections. In each part, you will find a Help control key that will load for you a variety of step–by–step courses on how to take advantage of a certain function or complete a particular action. In addition, we have made guide movies so that you can get a better idea of the Control Panel’s interface.