Customer Support Channels
A 60–Minute Ticket Response Guarantee
All your help requests will be responded to in no more than 60 minutes after the trouble ticket or email has been received. If your issue requires additional assistance from a sysadmin, we will direct the trouble ticket or the email to the person in charge, in a timely manner and will leave a note to let you know that more time will be required for reaching a solution. And if you take advantage of our Optional Admin Services package, any of the server management tasks included there will be carried out whenever you desire.
An Excellent Client Support Service
We’ll be online for you 24/7 to answer any questions that you may have connected with our Online Control Panel or any of the applications that we have pre–installed for you on the dedicated web hosting server. If you also need assistance with server administration procedures, you can have a look at our Optional Admin Services package, which includes data backup disk space, weekly Operating System updates, server monitoring and restarting services, as well as troubleshooting and installation services
An Intuitive Help Section
Each dedicated server comes with our free–of–cost Online Control Panel, which boasts an exhaustive knowledge base plus a group of educational video tutorials. Whenever you require help with the Online Control Panel, just click on the Videos or Help buttons situated in the top right corner.