Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center

  • The Help Center built into our Online Control Panel offers a selection of help articles and regularly asked questions. Aimed at solving any common issue that you might chance upon, they are compiled by our support team of expert techs.

  • Top quality support service
  • Instructional Video Clips

  • For those of you who would rather find out how to address a commonly encountered issue by watching a how–to video, we’ve added a compilation of video tutorials to our Online Control Panel. All the tutorial video clips are brief and simple to grasp. They offer you step–by–step presentations of different site management techniques.

  • Intuitive help center
  • A One–Hour Response Guarantee

  • We back up all our semi–dedicated servers with a 24x7x365 customer care service and a sixty–minute support ticket response guarantee. Our accomplished tech support engineers will be online 24/7 to answer your questions and to take care of any issue that you could possibly encounter. Simply open a trouble ticket from the Help section and we will reply back to you instantly.