Help and Support Channels
A one hour Ticket Answer Guarantee
Each ticket that you submit to our customer help Dept will be handled within approximately 60 mins. The general problems shall be answered immediately. However, if the help request you have sent needs the help of a skilled administrator, we will send the ticket to him and will notify you about the delay.
Top–class Client Assistance Service
We offer 7 days a week customer help by using a lightning fast ticket system built into your Control Panel. You’re able to email us all the time about any of the software applications that come pre–configured on your virtual server, such as the desired Linux OS version, the server administration panel and our custom produced Online Control Panel.
A Descriptive Help Section
Each part of the Online Control Panel that comes gratis with your VPS features a built–in articles base. You will see an assortment of comprehensive how–to articles and a choice of step–by–step video tutorials that demonstrate all the standard site management tasks. You can access them by hitting the Help or Video keys in the upper right side of each Control Panel section.